Are you not being able to receive the attachment from the addressee in your Bellsouth email? This is quite a common problem and has been faced by many users because they don’t know the actual reason for this problem, so they are impotent in solving it. Let’s discuss the causes and solutions to this problem.
- Insufficient space: If the storage space in the email quota is full, you will not get any new message or any attachment. The messages will auto-reject in the incoming inbox folder. The sender will get acknowledgment related to failed delivery of email in the receiver inbox along with the reason. To get this issue fixed, you can either use the alternate email address or free up some space by deleting the messages which take lot of space.
- Too large attachment: There is a certain limit on the size of attachment that can be forwarded. If you are sending an attachment with size more than 20 MB, you will get error message on the Bellsouth email screen. The best option for sending the larger files is through drive or online storage platforms.
- Extension issue: Before receiving any attachment in your Bellsouth Email Account, do confirm the types of extension which your email servers support. If you don’t know the extensions being supported, you can contact email experts. The most common extensions are. Vbs.Wsc, .Chm, .jse, .exe, .ad and .mst. These are generally blocked by the MS outlook program and some antivirus programs due to security issue. To fix this problem, you can send the file in Zip format and encrypt the data through password.
- A virus in attachment: Before downloading the content of attachment, don’t forget to scan it through the antivirus installed on the computer or laptop. If there is some virus file available in the attachment, you will find problem in opening the attachment.
- Problem due to Antivirus: Some Antivirus programs don’t allow the email to download attachment without permissions. Under such cases, you can disable the antivirus for a while and check if the problem is resolved or not.
- The email service provider doesn’t support attachment: Some email service providers don’t support email with attachment. This is due to security concern. So, before receiving any new mail, get it confirmed from the email experts.
- Attachment added incorrectly: If the attachment added incorrectly at the source location, then you will not get the proper file at the destination.
- Problem with email client or service: If you are using the client software for accessing the email, then there are chances of getting the email problem. You won’t be able to receive the attachment due to some rules and policies of the client. Otherwise, you can try receiving the email after restarting the program from the computer or from the laptop. Don’t forget to check the press note released by email service provider if any on the home page of it.
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